Our Vision & Mission
We improve the lives of all those in our community by resolving challenges with a ‘no barriers’ approach to support, guidance and insight.
Whatever It Takes – We believe everyone is important in our community, so we take an extremely person centric approach to every challenge we are asked to help resolve.
We work together, hand in hand with our clients to seek the best next steps; providing confidence in our support and empowering our community with the depth and detail of our research.
Our Vision & Mission
We are a local charity providing general advice on any given issue and further specialist support in Benefits, Debt, Energy, Housing, Crisis and Employment. Overlaying individual advice needs is the overarching impact socio-economic deprivation places on our community’s mental wellbeing, which we are committed to improving through our reach, impact and quality of advice. Our advice is provided with compassion, knowledge and understanding by our expertly trained volunteers and staff across multiple channels via in-person, telephone and email.
We thrive
through community engagement with all sectors.
We resolve
through supporting and empowering our community.
We advocate
for our community to strengthen their voice and increase impact.
We Are Fair
We believe
everyone should get the best result so we support everyone, whoever they are.
Our culture means
that our honesty with each other challenges us to do better and if it doesn't seem right or fair we call it out and we will campaign.
We say
we give the time needed for individual needs. We are impartial. We value equality, everyone is treated the same. We are non-political.
We Are Knowledgable
We Believe
only by gathering and understanding every detail we will get the best results.
Our culture means
we are always learning. If we don't know something we find it out and then, when we do know it, we tell others.
We say
we are good at investing in the learning and development of all our people. We empower the individual. We care both about the quality of advice and the importance of providing the quality advice.
We Are Understanding
- We believe there is always a 'why' and so that's where our solutions ultimately apply.
- Our culture means we are solution orientated, we break down complex issues and discover and apply the logical steps to resolve and support
- We say we are confidential. We are receptive and always open to listening.
Compassion at the heart of what we do
We believe it’s our purpose to care about and professionally support our community without restrictions or barriers to entry.
Our culture means it’s in our DNA to care and help our community. We are a friendly and social bunch that seeks and thrives on linking, empowering and engaging with all
We say we are a charity. We celebrate our uniqueness. We are person centric. Advice the by citizen, for the citizens
