We provide advice over email for a variety of issues. Once you press the "Start Request" button and complete the form, someone from one of our local offices will contact you within 2-3 working days with a response to your enquiry.
If you need help applying for Universal Credit, knowing what benefits you are eligible for, or have a problem with Universal Credit before the first payment you should contact the Help to Claim team by phone or webchat
If the adviser is unable to resolve your query via email, they will pass your details on to your local office who will contact you by phone to arrange an appointment. Please provide sufficient detail of your enquiry in your email.
It is mandatory for you to answer this question, If you don't tick the box above, we may not be able to advise you fully
Please provide the details of your enquiry with as much information as possible. The more we know about your circumstances the more we are able to help. If relevant, please include details of the following:
- Important dates and deadlines, including the dates of any payments, letters or purchases
- Any relevant amounts of money (including income, benefits, savings, inheritance, or other relevant figures)
- Details of current personal circumstances relevant to your enquiry (such as any caring responsibilities you may have, whether you are in education, your employment status, etc)
- Details of any documents you have attached
The following is a special category data that may assist in giving comprehensive advice on your enquiry. You do not need to fill in any sections you do not wish too.
We want to get feedback on the advice we provide. We will use this information to improve our service and inform our campaigns in a way that doesn’t identify you. If you want more detail about your rights and how we use your information you can read our privacy notice on our website.
