About Us

At Citizen’s Advice Diss, Thetford & District, we stand as a pillar of support for the community, providing guidance and assistance to those who need it most. We believe that everyone should have access to free, confidential advice to manage their concerns and uphold their rights.

We deliver accredited info and counsel, ensuring that the aid you receive is not only impartial but also backed by expertise and a commitment to quality standards. Our support services are versatile, available online, via telephone, or through face-to-face interactions, absolutely free of cost.

Empowering You Through Advice

We are dedicated to empowering individuals with the knowledge and confidence essential to address their challenges, regardless of their circumstances or the nature of their problems. Whether you face upheaval at work, financial distress, or legal problems, we are your trusted confidants.

Our Mission

Our mission extends beyond mere advice—we are here to advocate, educate, and ensure that every voice is heard. As a charity, we believe in providing impartial advice to all without bias or judgment, reinforcing that our guidance remains a free public service dedicated to helping you navigate life’s complexities.

Our Beliefs

At Citizen’s Advice Diss, Thetford & District, our belief in diversity and equality shapes everything we do. We strive to create a space where discrimination is challenged, and all individuals can find the help they need with dignity and respect.

This Is How We Help

We recognise that life doesn’t come with a manual, so we’ve tailored our expertise to address a broad spectrum of issues:

Benefits: Advising on and navigating welfare entitlements and applications.

Debt and Money Problems: Providing support and advice with financial challenges, budgets, income maximisation and debt resolution.

Employment: Offering counsel on workplace rights, disputes, and redundancies.

Consumer Rights: Assisting with consumer concerns, from disputes to contract issues.

Housing: Addressing rental, ownership, or housing security challenges.

Education: Helping with issues related to educational access and fairness.

Healthcare: Guiding through healthcare rights and support during medical challenges.

Immigration and Residency Issues: Navigating the complexities of immigration, visas, and residency.

Law and Courts: Assisting with legal inquiries and directing through judicial processes.

Family and Personal Issues: Providing support through family changes and personal crises.

Engaged in Your Community

We are more than advisors; we are advocates and active participants in the community journey towards a better quality of life for all. Our clients’ experiences fuel our campaigns for positive change, both locally and nationally. We pride ourselves on a network that resonates with support and improves society’s fabric one piece of advice at a time.