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About Us

We deliver accredited quality information and advice, ensuring that the advice you receive is not only impartial but also backed by expertise and a commitment to quality standards. Our support services are versatile, available online, via telephone, or through face-to-face interactions, absolutely free of cost.

Our Vision & Mission arrived at through consultation with our people

We improve the lives of all those in our community by resolving challenges with a ‘no barriers’ approach to support, guidance and insight.

Whatever It Takes – We believe everyone is important in our community, so we take a person centric approach to every challenge we are asked to help resolve.
We work together, hand in hand with our clients to seek the best next steps; providing confidence in our support and empowering our community with the depth and detail of our research.
We are a local charity separate providing general advice on any given issue and further specialist support in Benefits, Debt, Energy, Housing, Crisis and Employment.

Overlaying individual advice needs is the overarching impact socio-economic deprivation places on our community’s mental wellbeing, which we are committed to improving through our reach, impact and quality of advice.

Our advice is provided with compassion, knowledge and understanding by our expertly trained volunteers and staff across multiple channels via in-person, telephone and email.

We thrive through community engagement with all sectors.
We resolve through supporting and empowering our community.
We advocate for our community to strengthen their voice and increase impact.

Our Values

At Citizen’s Advice Diss, Thetford & District,belief in diversity and equality shapes everything we do. We strive to create a space where discrimination is challenged, and all individuals can find the help they need with dignity and respect.

This Is How We Help

We recognise that life doesn’t come with a manual, so we’ve tailored our expertise to address a broad spectrum of issues:

Benefits: Advising on and navigating welfare entitlements and applications.

Debt and Money Problems: Providing support and advice with financial challenges, budgets, income maximisation and debt resolution.

Employment: Offering counsel on workplace rights, disputes, and redundancies.

Consumer Rights: Assisting with consumer concerns, from disputes to contract issues.

Housing: Addressing rental, ownership, or housing security challenges.

Education: Helping with issues related to educational access and fairness.

Healthcare: Guiding through healthcare rights and support during medical challenges.

Immigration and Residency Issues: Navigating the complexities of immigration, visas, and residency.

Law and Courts: Assisting with legal inquiries and directing through judicial processes.

Family and Personal Issues: Providing support through family changes and personal crises.

Engaged in Your Community

We are more than advisors; we are advocates and active participants in the community journey towards a better quality of life for all. Our clients’ experiences fuel our campaigns for positive change, both locally and nationally. We pride ourselves on a network that resonates with support and improves society’s fabric one piece of advice at a time.